FAQ

FREQUENTLY ASKED QUESTIONS

CHOOSING A TRIP

Are packages always available?

Packages are always available throughout the year but are subject to availability depending on preferred dates, destination and budget. However there are 2 types of trips

(a)Scheduled trip– This are trips with set dates and definite departures mostly departing from Gaborone using road transport (13 -74 seaters) and there are usually around holiday months ; Easter time/ July Holidays/ Independence holidays and the festive season or expo /events dates

(b) Tailor made trips – For any other time , we can tailor make trips according to taste and preference, be it on a Monday or odd month

Not sure of which trip to choose or where to go? – Contact us

Whats Included & Whats not?

All packages include all things that are listed in the quote and are quoted using a standard room. Our packages feature mainly transport, accommodation and, specified meals and selected activities. Some packages may vary according to client’s specification. Only meals indicated will be provided otherwise it will be own cost. Activities / items indicated as option will be own expense. Visas, travel insurance are included upon request. Note that you are responsible for your visa in countries you are visiting. Bring your own personal money on trips to cater for optional meals, activities, shopping as well as emergencies.

 

What are the implication of travelling solo | in a group | with a child?

Travelling solo or alone is always pricy as cost are not shared and are borne by one person (airport transfers, hotel room and shuttle).  This type of travel is common in people who don’t like back and forth group decisions and enjoy travelling alone and faster.

 

Travelling in a group is always cheaper as it makes a package affordable; shared transport, hotel group discounts. A group refers to 10 + people. With this option you can save more and enjoy shopping with saving. Group travel mostly use road transport and only a few use flights.

 

Travelling with a child: When travelling with children using bus transport , full bus fare is payable on every child that occupies the seat ( note that buses for touring and national route service are different). For flights it depends on ages of kids and a certain percentage will be payable at the discretion of the airline and prices are system generated. In hotels Kids under 12 years share a room with 2 paying adults and rooms may vary from standard – family rooms depending on occupancy and may come with additional cost. Children above 12 years get a separate room and normally we advise inter-leading room if available or rooms next to each other. Always check for public laws in countries you are visiting so you carry necessary documentation

 

Meals & Dietary requirements?

Meal Basis: Most packages include only breakfast unless indicated other wise

Room Only (Ro) :  means that no meals will be included in the price you have paid for your accommodation/holiday package.

Self Catering:  no meals are included in the cost of your accommodation/holiday package, but you will be provided with catering facilities in your accommodation to cook your light meals.

 

Breakfast :  Is the first meal of the day  most often eaten in the morning

A full breakfast is a breakfast  meal, usually including bacon, sausages, eggs, and a variety of other cooked foods, with a beverage such as coffee or tea

A continental breakfast is a light morning meal that is provided by many hotels and motels. It traditionally includes bread products, fruit juice and hot beverages.

 

Half board : The daily provision of a hotel of a bed & breakfast and one main meal ( lunch or dinner). i.e – 2 meals per daymeans that your breakfast and evening meal is included in the price you have paid for your accommodation/holiday package. In some cases you can choose to receive lunch instead of breakfast – the hotel will confirm this upon arrival.

 

Full board:means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/holiday package.

 

All Inclusive: may vary depending on the accommodation). You may also be entitled to entertainment and non-motorised water sports laid on by your hotel. Please see the All-Inclusive section in the A-Z guide at the back of your holiday brochure for further details.

 

Dietary requirements: For any meal specifications always advise so we inform the client

What about passports, health certificates and resposibility?

If you are travelling outside any country all passengers must be in possession of a valid passport and carry relevant health certificates. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger..:: Full passport information is required at the time of booking flights to avoid incorrect names presented

 

YELLOW FEVER & OTHER MEDICAL HEALTH SERVICES

1.Village clinic                             Tel 3956308    Time: 2-4pm                Mon & Fri

2.Nkoyaphiri (Mogoditshane)  Tel: 3936890   Time: 10am -12noon  Tues

3.Nkaikela (Tlokweng)               Tel: 3952165    Time: 10am -4pm       Wed

4.Broadhurst (Tshimotharo)     Tel: 3912194   Time: 2-4pm                Thurs

5. Gaborone Hospital                  Tel:3685600

6.Pharma lulu                               Tel: 3182767

7. Bokamoso Hospital                 Tel: 3694000

8.MRI-Prime Health travel       Tel:3187959  |   24hr 3646565

 

RESPONSIBILITIES / LIABILITY/ SAFETY: We act only in the capacity of agent for the suppliers of the travel services named in the Itinerary or otherwise providing services or goods in connection with the tour (the Suppliers”), such as airlines, hotels, sightseeing tour operators, bus lines, car rental companies, and providers of entertainment. We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason (1) any act or omission of any of the Suppliers (2) any matter beyond our exclusive control including but not limited to a delay or cancellation of a flight that causes you to miss any portion of the Tour. We have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. You assume full and complete responsibility for checking and verifying all passport and visa requirements of the destinations and for complying with all laws of the country in the Itinerary. You are also responsible for respecting the authority and following the directions of the tour guide during a Tour. We are not responsible for the behaviour of other tour participants toward you. Should you decide not to participate in certain parts of the tour, no refunds will be made for those unused parts. You agree to release us from liability for any matter for which we disclaim liability under this Agreement. You agree to indemnify and hold us harmless from and against our liability to third parties arising out of your or your companions’ actions or omissions.

BEFORE YOU DEPART

Why is travel Insurance important?

Travel insurance is highly recommended  as it is an insurance that is intended to cover medical expenses, trip cancellation,  lost luggage, flight accident and other losses incurred while travelling  either internationally or within one’s own country.Travel insurance can usually be arranged at the time of the booking of a trip to cover exactly the duration of that trip, or a “multi-trip” policy can cover an unlimited number of trips within a set time frame.

 

Coverage types

The most common risks that are covered by travel insurance plans are:

  • Medical emergency
  • Cancellation, curtailment and trip interruption
This section covers any unused travel and or accommodation costs, pre-paid charges (including any additional travel expenses incurred, provided they are deemed reasonable and necessary) if a trip is canceled or cut short under a variety of circumstances, which may include any of the following, depending on the policy:

  • death, bodily injury, illness, disease, or pregnancy complications
  • compulsory quarantine
  • jury service
  • being called as a witness
  • termination of employment (provided you did not know about it before you booked the holiday)
  • being called up if you are a member of the armed forces or other public defense or safety organization
  • prohibition of travel by the government to the intended destination
  • officially recommended evacuation from the intended destination
  • official advisory against going to or remaining at the intended destination
  • Repatriations of remains
  • Return of a minor
  • Trip cancellation
  • Trip interruption
  • Visitor health insurance
  • Accidental death, injury or disablement benefit
  • Overseas funeral expenses
  • Lost, stolen or damaged baggage, personal effects or travel documents
  • Delayed baggage (and emergency replacement of essential items)
  • Flight connection was missed due to airline schedule
  • Travel delays due to weather
  • Hijacking

Medical expense coverage can be per-occurrence or maximum-limit.

Optional coverage

Some travel policies will also provide cover for additional costs, although these vary widely between providers.

In addition, often separate insurance can be purchased for specific costs such as:

  • Pre-existing conditions (e.g. asthma, diabetes)
  • Sports with an element of risk (e.g. skiing, scuba diving)
  • Travel to high risk countries (e.g. due to war, natural disaster or acts of terrorism)
  • 3rd party supplier insolvency (e.g. the hotel or airline to which you made non-refundable pre-payments has gone into administration)
  • Acute onset of pre-existing conditions

Common exclusions

  • Pre-existing medical conditions
  • Elective surgery or treatment
  • War
  • Terrorism – Most trip cancellation policies include terrorism but only when there is an act of terrorism that meets the policy’s criteria including definition, place of occurrence and date of occurrence.
  • Injury or illness caused by alcohol or drug use

Travel insurance can also provide helpful services, often 24 hours a day, 7 days a week that can include concierge services and emergency travel assistance. Pre-existing medical conditions must be declared prior to the trip start date. In case you ignore this requirement and fall ill during your trip abroad, you may find that you are not covered. The European Health Insurance Card (EHIC) entitles to treatment in state-run hospitals in EU countries and Iceland, Norway, Liechtenstein and Switzerland but it is not a substitute for travel insurance.

Contact Reeca travel o book T: 00267 3916134

Email to hazel@reecatravel.co.bw

Do i need visa?

Travel visa , a document that allows entry to a country. Each country issues its own visa through consulates and embassies. Note that visa is subject to immigration approval and its visa fee is non refundable

Do I need a visa to visit my destination?

You may need a visa to travel to some of our destinations. To find out whether you need a visa for the country you’re travelling to

NB: See visa page for more

How & When do i Pay?

All payments should be made in cash / bank guaranteed cheque / online banking  to Reeca Travel.

 

Here with bank details

African Tastes (Pty) Ltd

FNB: 62344277167

Kgale: 284567

Ref: Name & holiday

 

NB: Flights may be paid on Reeca Website with a pre paid card / credit card.

 

DEPOSITS & FINAL PAYMENT: All bookings are subject to availability*No name changes allowed after ticketing.- Names to be provided as they appear in the passport, country of issue, passport number to be stated with contacts & email address to avoid penalties * Any changes to confirmed reservations will be liable for cancellation penalties depending on the supplier * All prices quoted are based on EFT (Electronic Funds Transfer), Telegraphic Transfer (TT) & Cash payments only * The quotations are based on today’s rate of exchange and are strictly subject to currency fluctuations and price increases until payment has been received in full * All prices are subject to availability of all services at the time of booking * Once the quotation has been accepted, our Standard Conditions of Contract come into effect, which must be signed and returned to us * For balance of payment contact your consultant on payment terms * On confirmation a 50% deposit is required – proof of payment to be scanned & emailed to the relevant address (consultant). Your reservation will be automatically cancelled if deposit is not received by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Please review and verify your booking invoice thoroughly and contact REECA TRAVEL immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. REECA TRAVEL cannot accept responsibility if we are not notified of inaccuracies within 3 days of sending out the invoice. In the case of billing errors, REECA TRAVEL reserves the right to re-invoice you with correct pricing.

NB: Refunds- Refunds for tailor made packages are at the discretion of the supplier ( Flights/hotel/activities) and will include penalties /admin charges. Each case is treated differently looking at the time of cancellation. For scheduled trips there are no refunds but deposits can be transferred to the next person

Do i get additional info

When you have completed all payments an itinerary will be provided for your tour detailing all hotel, shuttle and day wise programme information.

 

NB: If you have purchased a travel insurance, a policy will be emailed to you as well as emergency contact numbers incase you need assistance. Always carry extra cash for emergencies as in most cases you will be expected to pay and claim later when all invoices have been submitted.

How much luggage can i bring and can i do online check in?

Different airlines have different policies regarding luggage and restrictions of sizes and weight differ from supplier to supplier. Always check luggage policy of the airline you will be using and to confirm if you are not in excess. If you have already booked don’t forge to check in online and avoid queues and save yourself some time

UNDERSTANDING YOUR PACKAGE

what does hotel Star rating mean?

Hotel ratings are often used to classify hotels according to their quality

Star Rating Overview of Criteria according to Star Ratings Australia
Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalised services. Properties at this level will display excellent design quality and attention to detail.
Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities are typically complemented by service standards that reflect the varied and discerning needs of the guest.
Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations.
Properties that focus on the needs of price conscious travellers. Services and guest facilities are typically limited to keep room rates affordable and competitive but may be available upon request or fee-based.
Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.These basic motels, hostels, and dormitories offer no-frills accommodations with minimal on-site facilities. Public access and guest reception may not operate 24 hours. Daily housekeeping service may not be offered. Guestrooms are small and functional, but may not have private bathrooms, TVs, or in-room telephones.
halfstar
Half-star ratings indicate modest improvements in the quality and condition of guest facilities.

Whats Single Occupancy | Per person sharing | Triple occupancy?

Single Occupancy:Single room occupancy (more commonly SRO) is a form of housing in which one or two people are housed in individual rooms

Per Person sharing: It means the price is applicable only on people sharing a room ( 2 people a room) and they share room cost. If the hotel cost P1000 per night, per person it will be P500, totaling P1000 for 2

Triple occupancy:  Here the price is calculate per person based on three people sharing a room. Each person pays the indicated amount.

Bed Configuration ;Is it twin share or Double?

Double bed:  Mostly used for couples in any room types

Twin share : 2 Single beds per room; mostly used by friends

BATH/SHOWER:  Majority of hotels have showers   Please request a bath should you require one.  Take note that an upgrade fee may apply.

NB: Other room types like family rooms may have 1 double bed and 2 single beds or 2 double beds or 1 bed and extra beds. Whereas for triple occupancy its either 2 single beds  / 1 double bed and a sleeper couch. It differs from one hotel to the next.

How is air transport ( Flights) diffferent?

Flight quotation: Current prices or bids for flights as that day and time as per current availability. Prices are not guaranteed as are subject to seat availability. Prices are system generated and controlled by the airline. We are only agents facilitating a booking. Air tickets are sensitive products and price can change without prior notice.

Flight booking: An act of reserving a ticket of which should be followed with a payment immediately to secure your ticket and so that prices / seats /availability doesn’t change. A booking not paid will be auto cancelled. Note that a booking is not a ticket. Names provided have to be as in passport.

An airline ticket is a document, issued by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass, at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft.

HOW TO BOOK ONLINE: Enter your requirements including destination and departure airports, dates and party size. You can search for one way or return flights / multi destination.Thereafter you will be able to view availability for both inbound and outbound flights and select your preference based on the airline and pricing. After selecting your choice and proceeded to booking there will be options such as insurances /baggage etc, selection options carefully then entre names as in passport, birth dates and other required information ( passport number, expiry date, country of issue) then “Create a booking”, Enter payment details and confirm a booking. After all is done a notification will be sent to your email as well as an e-ticket. Ensure your card has enough money for processing

Why can’t I find flights for the dates I want online?

This may be because there are no flights on the specific day you’ve selected, or the route might only be available during a specific season or dates entered incorrect

Can I check in online?

Yes most airlines offer online check in  to make your time at the airport even easier.  At the airport, simply show your boarding passes – mobile or printed – to the customer service agent , drop off your bags and head to the departure lounge.

Need assistance with a booking?

Email : hazel@reecatravel.co.bw| agang@reecatravel.co.bw or call the office at 00267 3916134

REECA TRAVEL

  •   Gaborone CBD, Masa Centre, Unit 4B- Gaborone , Botswana -Africa

  •    Tel: +267 3916134

  •    Fax: +267 3957156

  •    Mail: hazel@reecatravel.co.bw

  •    Mail: agang@reecatravel.co.bw

OUR SERVICES

  • Hotel reservations
  • Visa assistance
  • Travel insurance
  • Air ticketing
  • Holiday packages
  • Team building
  • Business travel
  • Cruise ships
  • Bus tickets

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